Research & Development Lab
Illuminate HC is quite possibly the only post-acute care organization with a Research and Development Lab. We believe so strongly in the power of innovation, we invest in the development of new systems and technologies to improve patient care and enhance the patient experience. Our R&D Lab is a one-of-a-kind think tank and experimental space. In it, we are constantly analyzing what can be improved and what must be replaced. From workforce strategies and compensation models to emerging technologies and common-sense solutions, we're working to make meaningful changes that will improve the lives of patients and the people who care for them.
At Illuminate HC, we work in a surprisingly different way.
To bring innovative ideas to life, we bring together people from
across the organization with diverse viewpoints and expertise.
Beyond healthcare, finance, human resources and operations, our
staff includes people with atypical backgrounds such as software developers, IT experts, branding executives, and space designers.
We seek out multiple points of view to challenge our assumptions
and deepen our understanding.
That’s why we recruit leaders outside of healthcare to
cross-pollinate our thinking with their unique perspectives.
We ask a lot of questions, but mostly we listen. The results
of these unconventional collaborations are eye-opening and
have led to new types of care, new technologies and more.
Patient Response System
Our Illuminate Patient Response System is an award-winning, service and satisfaction game changer developed, tested and provisionally patented by Illuminate HC. More than a next-generation call-light system, Illuminate uses emerging and established technologies -- along with a completely re-imagined staffing model -- to radically improve the quality and speed of response time and the resolution of patient-initiated requests. With real-time location system technology and predictive capabilities, it allows us to balance workloads, honor patient preferences, anticipate needs and consistently send the right person to the right place at the right time. It also serves as a database of call requests and a measurement tool to track trends and identify service opportunities.
We add rigor, support and programming to advance the practice of post-hospital rehabilitative and clinical care.
Illuminate HC's leaders are among those making significant advancement in the science of post-hospital care. Our track record includes collaborations with leading universities, the launch of a post-acute rehabilitation research institute, and peer-led development programs.
Currently, our efforts are organized around three key areas:
Delivering optimal patient outcomes
Through rigorous compliance with evidence-based care and cultivating
a culture of safety and universal compliance with regulatory standards
Like academic medical centers, our staff participates in rounding. This practice improves communication, coordination and clinical skills.
and lay groups
Through hosting community, clinical and continuing education programs, and providing a clinical setting that is open to research and residency collaborations
Our use of unique nursing positions is an innovative practice
that significantly improves care. Illuminate HC's staffing model shifts important yet time-consuming clinical activities to well-trained nurses with no other competing patient care duties. By segregating these activities to specialized nurses, Illuminate HC nurses assigned to patient care units have more time to spend providing care, education and family communication.
Illuminate HC's specialized nurse staffing model includes:
A nurse practitioner who is responsible for organizing care for all new patients during the first 72 hours of their stay and for any patient with a new or emerging acute care need.
An admissions nurse who handles all details to ensure a smooth, efficient and well-coordinated transfer from the hospital. This reduces opportunities for errors during hand-offs and provides an extra layer of coordination at the start
A lab nurse who facilitates physician requests for tests, and secures and communicates timely results. The nurse also relays all necessary information including changes to care plans back to patient care nurses. This ensures results are quickly secured, communicated and acted upon resulting in better care