Illuminate HC wins Quality division in McKnight’s Tech Awards
Illuminate HC operators saw a “consistent and direct” correlation between delays in call-light response times and negative — and avoidable — patient experiences. Their efforts to change the model, especially around staffing, led them to win the Gold Award in the McKnight’s Technology Awards competition in the Quality category.
The goal was to answer every call light quickly, with the first responder assessing the request and finding a way to address it. As part of a team restructuring process, a certified nursing assistant supervisory position called “The Quarterback” is responsible for all initial responses, then assigning other staff members.
The Illuminate Staff mobile device is wearable and lets staff receive tasks, communicate status/progress of the tasks, request assistance as needed and also access basic pt information. The idea was to channel the efficiencies of the hospitality industry when, for example, a customer orders room service.
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